Saturday 21 June 2008

Three cheers for the emergency services

People over for food and drinks last night and though they left at a very reasonable hour, by the time we had cleared up, walked the dog and, of course, had a 'nightcap' it was late to bed. This morning's headache is undoubtedly due to too little sleep...

Today, I have set myself the mission of cleaning my car. It is 6 months since it went through a car wash ( a Christmas present from my husband - the car wash, that is) and a year since it was valeted...I know...manky...but cleaning the car is way, way down on any right thinking person's priority list...

Someone has just phoned with an intriguing, but disturbing little story...her elderly parents (constituents of mine) phoned her last Monday at 5am - their house was flooding with mains water (apparently an internal pipe had loosened, though this wasn't immediately apparent) and they were unable to stop the flow: on their behalf she phoned Scottish Water...'if it's inside, it's not our problem. Phone the Council,'....

...phoned the Council's emergency number....,'it's not a council house, get an emergency plumber,'....

....phoned umpteen emergency plumbers....nobody answered:

by this time the house is 3 inches deep in water and the elderly couple (both in their 80's) are becoming very distressed. In desperation she phoned the Fire Service who, making an exception because of the couple's age, sent a fire engine [diverted from South Queensferry because Telford's vehicles were all in attendance at Seafield's emergency] to turn the water off.

Three cheers for the emergency services but what a disgrace from Scottish Water and the Council: I will be raising this with them both.

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